Refund policy

At Empire Custom Printing, every order is custom-made just for you. Because of the nature of custom printing, we have the following policy in place:

Custom-Printed Items All custom-printed products — including t-shirts, hoodies, caps, banners, stickers, mugs, canvas prints, and photo prints — are made to order and are considered final sale. We do not accept returns or exchanges on custom items unless the product arrives defective or we made an error on our end.

If We Made a Mistake If your order arrives with a print defect, wrong item, or damage caused during production, we'll make it right. Contact us within 7 days of receiving your order with a photo of the issue and your order number, and we'll offer a reprint or full refund at no cost to you.

Stock Items For non-customized items, returns are accepted within 14 days of delivery. Items must be unused, unwashed, and in original condition. Return shipping costs are the responsibility of the customer.

Order Cancellations Orders may be cancelled within 2 hours of placement. Once production has begun, cancellations are no longer possible.

How to Reach Us To request a refund or report an issue, contact us at theempireatlantic@gmail.com or through our Contact page. We aim to respond within 1–2 business days.